FAQ
Got questions? You're in luck, because we have answers. Below, the most popular customer questions.
FAQ
What is Bad B Beauty?
Bad B Beauty is a vegan and cruelty-free beauty and lifestyle brand created by a baddie, for all baddies. Our products are designed to empower you to embrace your confidence, boldness, and beauty every day.
Are Bad B Beauty products vegan?
Yes! Bad B Beauty is a vegan beauty brand. Our beauty products are made without animal-derived ingredients.
Are Bad B Beauty products cruelty-free?
Yes! Bad B Beauty is proudly cruelty-free. Our beauty products are never tested on animals.
How long does it take to process my order?
All domestic and international orders are processed and shipped within 1–4 business days after the order is placed. Business days do not include weekends or holidays.
Shipping questions
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking information. Please allow time for the shipping carrier to scan your package and update its tracking status.
Which shipping carriers do you use?
Bad B Beauty orders are shipped through USPS or UPS. The carrier used for your order may depend on your location and selected shipping method.
Do you ship internationally?
Yes! Bad B Beauty ships internationally. International customers are responsible for any customs duties, taxes, or brokerage fees in addition to the shipping costs calculated at checkout.
Returns questions
Can I return a beauty product?
Due to health and sanitary reasons, all beauty products are final sale and are not eligible for returns, exchanges, or refunds.
What should I do if my order arrives damaged or defective?
If your product arrives damaged or defective, please email ellie@badbbeauty.com within 72 hours of receiving your order. Include your order number and clear photos of the damaged or defective product so our team can assist you.
Can I exchange an accessory or merchandise item?
Accessories and merchandise may be exchanged within two weeks of the purchase date. Items can be exchanged for another available size or color, or for store credit. To qualify, the item must be unworn, have its original tags attached, and be returned in the same condition in which it was delivered.
How do I request an exchange?
Please email ellie@badbbeauty.com with your order number in the subject line and a brief explanation of your exchange request. If your item qualifies, our team will provide instructions for sending it back.